Terms & Conditions
Returns and Exchanges
At STOLZ MFG DESIGNS we want you to be completely satisfied with your purchase.
Refund Policy
We do not accept returns and will not refund any purchase
* NO REFUNDS... Exchange ONLY on in Stock items of same or lesser value. Item must be unused and in original condition and must be returned within 10 days of delivery. We will issue the Exchange once the item is shipped back to us.
Custom orders cannot be returned or exchanged.
Items that show signs of use will not be accepted.
We cannot put any item on hold for an exchange.
Shipping charges are non-refundable. The customer is responsible for shipping an exchange back.
All Discounted/Sale items are FINAL sales.
Return Process
To start the return process, please notify us via email or text/phone call (970)381-7862. When mailing back your return, please include a note explaining the return to expedite the return process. After we receive and process your return, we will send you an email notifying you that your return was process, and your refund or store credit was issued.
Please mail your return to:
STOLZ MFG DESIGNS
18500 County Road 55
Kersey, CO 80644
Warranty and Repairs
We strive to provide an excellent service in terms of quality of work, timely delivery and customer service. As a result, we hope that there will be no need for complaints and you will continue buying STOLZ MFG DESIGNS bags. However, we recognize that with handmade products, there sometimes will be errors. We therefore offer a 1 year warranty on all STOLZ MFG DESIGNS merchandise. STOLZ MFG DESIGNS will make repairs to a damaged product if the repair is a result of a STOLZ MFG DESIGNS quality issue. *If there is a flaw in the bag, that is a result, of our construction and we can fix it, we will be happy to work with you to get that fixed.
Cowhide Leather Care
We use authentic cowhide and top quality leather for all our products. All hides will vary in texture, tones, and patterns. Bald spots due to SHEDDING of hair on hide, over time, is to be expected, it's 100% normal with any hair on hide cowhide. The amount of shedding varies depending on the hide type as well as how the hide is processed. To prevent shedding of products, limit friction and overloading that would agitate the cowhide.
We are not responsible for item wear that is a result of customer use. This includes, but is not limited to; constant rubbing, heavy packing, misuse or harsh environmental conditions. Proper care for cowhide items will increase the lifespan of the product.
To clean your item, use a mild soap and damp cloth. We don't suggest submerging cowhide or leather product into water. Leather normally will have a light coat of protectant seal, this, however, is not made for moist & harsh conditions.